CRM Operations & Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Operations & Support Specialist based in Mexico.

• This role is the first point of contact for users of an AI-native CRM that supports the full sales journey, from lead intake through scheduling, contracts, and invoicing.
• You will own the feedback loop between sales users and the product team, ensuring issues, questions, and ideas are addressed quickly and effectively.
• Working closely with users, developers, and AI tools, you will resolve straightforward issues yourself and translate more complex problems into actionable briefs for engineers.
• You will also help maintain in-app guidance, test new releases, and identify recurring friction points that can be eliminated through better processes or product improvements.
• The position combines elements of operations, product support, QA, and user advocacy while giving you significant ownership over the overall feedback cycle.
• As the CRM expands into new markets, you will help build scalable processes and become a key point of contact for teams adopting the platform.
• This is a highly collaborative, remote-first opportunity for someone who enjoys solving problems, working with AI, and turning user feedback into tangible improvements.