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RAPSYS TECHNOLOGIES PTE LTD

Customer Care Executive (Fresher can be considered)

Bangalore, Karnataka, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
24 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Key Responsibilities
  • ● Client Relationship Management: Act as the primary point of contact for onboarding,
  • day-to-day updates, handling queries, and maintaining strong client relationships.
  • ● Project Coordination: Translate client needs into clear project briefs for production,
  • editing, and design teams. Track project timelines and remove bottlenecks.
  • ● Upselling & Growth: Identify opportunities to offer additional services (motion graphics,
  • branding, live streaming) to existing clients and support proposal preparation.
  • ● Quality & Satisfaction: Ensure deliverables meet quality standards and match client
  • feedback before delivery. Conduct post-project reviews and track client retention.
  • ● Documentation & Reporting: Maintain CRM records, client logs, and basic status reports
  • for leadership review.
  • Requirements & Qualifications
  • ● Education: Bachelor’s degree (preferably in Communications, Media, Marketing, or
  • Business).
  • ● Experience: 0–2 years in client servicing, customer support, or media management
  • (Freshers with strong communication skills are encouraged to apply).
  • ● Language Proficiency: Fluent in written and spoken English and Kannada.
  • ● Technical Understanding: Basic familiarity with media production, video editing, or studio
  • workflows is a plus.
  • ● Attributes: Excellent organization, proactive communication, and ability to handle client
  • queries calmly.
Original posting on RAPSYS TECHNOLOGIES PTE LTD's site ↗

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