Customer Care Poker Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Poker Specialist based in Switzerland.

• This is a fully remote customer support role focused on delivering a high-quality experience to poker and gaming customers across international markets.
• You will assist users through chat and email, helping them navigate registration, verification, payments, bonuses, promotions, tournaments, and cash games.
• The role combines customer care, product knowledge, problem-solving, and close collaboration with specialist teams.
• You will investigate issues, identify potential bugs, escalate complex cases, and ensure customer feedback reaches the right internal stakeholders.
• Success requires strong written communication, attention to detail, empathy, and the ability to maintain service quality while managing multiple conversations.
• You will work in a fast-paced environment where continuous learning, process improvement, and customer satisfaction are highly valued.
• The position offers remote flexibility alongside structured development opportunities, training, and a strong focus on employee wellbeing.