Customer Care Specialist

Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €50 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.

The role

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service.

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

What you need to have

Proficiency in English (C1 or above)

Customer-orientated approach

Good time management and multitasking skills

Willingness to learn and develop

Adaptiveness to a rapidly changing environment

Bonus points

Previous experience in customer service

Understanding of the stock market and the fintech industry

Fluency in another language

What you'll do

Communicate with clients in English/Bulgarian

Deal with incoming inquiries via chat and email

Help clients get acquainted with our app

Troubleshoot account-related issues

Channel client’s feedback

Working on a 24/7 schedule, organized in shifts

What we offer

Comprehensive training program to adapt to the insights of the business

Upskill trainings throughout your career

Full appreciation of your talent and ideas

Generous remuneration package

Excellent social benefits, including 25 days off, a sports card and private health insurance

Bring your ambition to Europe’s fastest-growing mobile broker!