Customer Care Specialist - French Market

About the role

As a Customer Care Specialist for the French Market at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz.

This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.

Your missions

Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance

Guide customers through the platform, building their product knowledge and reducing dependency on reactive support

Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed

Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention

Listen actively and adapt your communication style to each customer's profile and level of technical familiarity

Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes

Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop

Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance

About you

Native French speaker with strong written and verbal English

Fluent in Spanish is a strong plus

Minimum one year of experience in a customer-facing role - chat, phone, or email support

Strong customer orientation with the ability to tailor communication to different profiles and situations

A natural problem-solver: structured in your approach, creative when needed, and calm under pressure

Empathetic and attentive - you listen to understand, not just to respond

Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through

Comfortable working autonomously while collaborating effectively across teams

Our offer

Competitive salary with performance-based incentives

Stock options with a progressive vesting schedule

Comprehensive health insurance

25 days of holidays from day one, rising to 28 after your first year and 30 after two years

€10 a day for lunch through our virtual canteen, Kombo, every day you work from the office

Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options

On-demand salary access - no need to wait until the end of the month

Any book, purchased for you, plus access to a shared team library

An international team of 35+ nationalities based in one of Europe's leading tech hubs

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