Customer Engagement Executive

• We’re Capital on Tap 👋
• 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

🏠 This is a hybrid role - our Customer Engagement Team works from the office 2 days a week

The Role

In this role, you will own the initial commercial relationship with recently approved SME customers. These businesses already want access to our product - your role is to educate, activate, and grow their spend by understanding how their business works and showing where our card adds value.

You’ll spend most of your time speaking directly with SME owner-directors and finance managers, helping them move from “approved” to “actively using us as a core payment tool.”

This is a phone-led, target-driven role where success comes from commercial curiosity, resilience, and the ability to influence decision-makers.

Responsibilities

Delivering a strong first experience for newly approved SME customers

Understanding each customer’s business model and payment needs

Driving increased and sustained card spend through proactive outbound calls

Managing a high-volume portfolio and prioritising opportunities effectively

Making 20-30 outbound calls per day to decision-makers

Working towards clear spend and activation targets

About you

Have experience in phone-based sales, account management, or customer activation

Enjoy working to clear targets and KPIs and can evidence past results

Comfortable speaking with business owners and finance professionals

Commercially curious — you ask good questions and listen carefully

Resilient, competitive, and motivated by progression and performance

Can think on your feet and adapt your approach based on the customer

What you'll get in return

💰OTE £40,000-£55,000

🏥 Private Healthcare including dental and opticians services through Vitality

✈️ Worldwide travel insurance through Vitality

🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

👛 Salary Sacrifice Pension Scheme up to 7% match

🏖️ 28 days holiday (plus bank holidays)

📖 Annual Learning and Wellbeing Budget

👪 Enhanced Parental Leave

🚲 Cycle to Work Scheme

🚂 Season Ticket Loan

💬 6 free therapy sessions per year

🐶 Dog Friendly Offices

🍫 Free drinks and snacks in our offices

• Other Info
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• 📧Email [email protected] if you have any questions.

• Excited to work here? Apply!
• If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)