Customer Engagement Representative (Remote, Contract)

Make a real difference in people’s home-buying journey—right from your own home.

Neighborhoods.com & 55places.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands. This hourly 1099 contract role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You’ll play a key part in helping customers find somewhere they will love to call home!

Shifts for this position are scheduled within our current operating hours of 7 AM-7 PM US Central time, 7 days a week (including weekends).

What You’ll Do

Provide warm, responsive support across email, chat, and phone

Build rapport with customers to understand their needs and guide them through the next step in their journey

Use scripts and tools to create a consistent, top-tier customer experience

Assign leads to the right partner agents or teams

Troubleshoot questions or concerns with clarity and care

Flag issues to the Customer Engagement Operations Team as needed

Jump in on additional tasks to help keep things running smoothly

The Role

Hourly Pay: $16 USD/hour

Type: 1099 Independent Contractor

Duration: 3-6 months, with the possibility of extension

Schedule: Up to 40 hours per week

Shifts available between 7 AM – 7 PM US Central Time, 7 days a week

Location: Remote

Must be authorized to work as a 1099 contractor in the U.S.

What you bring:

Ability to communicate clearly in spoken and written English

Ability to learn and adapt quickly

2+ years of customer support experience (email, phone, and/or chat)

High School diploma or equivalent

Technical Requirements:

Reliable high-speed internet for system access, video and VoIP calls (minimum 100 Mbps recommended)

Ability to maintain a stable connection for calls and meetings

Access to a backup internet option (e.g., hotspot)

A computer or laptop capable of running required systems (16 GB RAM recommended)

A quality headset for voice calls

Webcam for meetings/trainings

Bonus points if you have:

Experience using help desk software and remote support platforms

Google Workspace familiarity

Experience with high-volume call environments

Basic real estate knowledge

B2B customer support

Bilingual (Spanish preferred)

Outbound call experience

Sales experience

What to expect from the interview process:

Recorded Asynchronous Video Interview through Canvass

Meet with a Customer Engagement Manager(s)

Final interview with a Customer Engagement Senior Manager

If you're passionate about providing meaningful customer experiences, love working with others, and thrive in a remote environment, we’d love to meet you. Apply today and help people discover their next chapter!