Customer Experience Administrator - Job Share

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Customer Service Administrator – Permanent Part‑Time (Flexible Job Share, 24 hrs/week)

Kewdale | $34.92 per hour | Supportive team | Flexible roster

Our Perth Glazing Branc h in Kewdale is looking for a motivated, friendly and customer‑focused Customer Service Administrator to join our team. If you love helping people and want a role that offers genuine flexibility, balance and a positive work environment, this could be the perfect fit.

This is a permanent part‑time role offering 24 hours per week , structured as a job‑share between two Admin Assistants. You’ll work to provide coverage between 9am and 4pm , and together you can choose how to split the hours — full days or shorter shifts across the week. As long as coverage is met, we’re happy for you both to organise a pattern that works for you.

Why You’ll Love This Role

As the first point of contact for our customers, you’ll play a vital role in delivering the exceptional service O’Brien® is known for. You’ll be supported by experienced leaders, enjoy ongoing training and coaching, and be part of a team that genuinely values your contribution.

What You’ll Be Doing

Deliver warm, professional, first‑class customer service

Keep customers updated on delivery time-frames and job progress

Create job authorities, quotes and invoices using our internal systems

Follow up on quotes, leads and return customer calls promptly

Liaise with subcontractors and suppliers for invoices and updates

Contribute to a positive team environment and help drive great customer outcomes

About You

You’re someone who enjoys connecting with people and takes pride in delivering excellent service. You’ve likely worked in retail, administration or customer service, and you’re confident using computers and learning new systems.

You’ll bring:

A genuine passion for customer service excellence

Confident, engaging communication skills

Strong organisation and time‑management abilities

Reliability, accountability and a positive team attitude

Intermediate to advanced computer literacy

If you're proactive, people‑focused and enjoy helping others, you’ll be a great fit.

Why O’Brien®?

Build More Than a Career. At O’Brien®, we’re committed to creating a workplace where people feel valued, supported and inspired to do their best work. With career development opportunities, flexibility, recognition and a strong sense of belonging, it’s no surprise our people choose to grow their careers with us.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.