Customer Experience - build with AI

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience - build with AI based in United States.

• This is a remote, full-time opportunity focused on shaping the future of AI-powered customer support in an early-stage environment.
• The role combines hands-on customer experience with operational problem-solving and continuous improvement.
• You’ll help evaluate and improve AI-driven support systems, workflows, and self-service experiences.
• You’ll also take ownership of complex, sensitive, and high-stakes customer issues where human judgment and empathy are essential.
• The position offers significant autonomy and the opportunity to identify gaps, build processes, and expand automation.
• You’ll work closely with product, engineering, and operations teams to improve support quality and efficiency at scale.
• This is a high-intensity environment suited to someone who enjoys rapid execution, ambiguity, and building systems from the ground up.