Customer Experience Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Specialist based in Brazil.

• As a Customer Experience Specialist, you’ll provide premium, high-touch support to sophisticated customers navigating banking, credit, and payment products.
• This is a consultative role where you’ll investigate complex issues, coordinate across teams, and deliver precise solutions rather than simply answering support tickets.
• You’ll work with sensitive financial situations, including account restrictions, disputed transactions, compliance matters, and fraud-related scenarios.
• The role requires strong judgment, discretion, and the ability to communicate complex financial concepts clearly to customers.
• You’ll also help improve internal processes by identifying gaps, documenting solutions, testing new features, and reporting product issues.
• Working remotely with significant autonomy, you’ll collaborate closely with engineering, risk, underwriting, compliance, and sales teams.
• This is an opportunity to make a direct impact on customer experience while developing deep expertise in fintech operations within a fast-moving environment.