Customer Experience Specialist

The Job: Customer Experience Specialist

As a Customer Experience Specialist, you’ll be part of our Service team working as a hybrid employee. You’ll get to:

Planning and Managing Field Product Service Operations

Planning and executing on-site repair services at large-scale construction sites

Coordinate schedules and policies with service agencies.

Service Planning Based on Customer Trend Analysis

• •Monitor market and competitor service trends.
• •Identify customer needs and expectations.
• •Develop policies to enhance customer service convenience.

Planning and Managing Regional CX ZONE Experience Programs

• •Manage product operations in regional CX ZONEs
• •Plan and execute hands-on product experience programs.

Communication and Collaboration with Internal and External Stakeholders

Facilitate effective communication and teamwork across departments and partners.

Auditing Service Agencies and Improving Operational Processes

Conduct on-site audits and monitor service quality.

The Person:

Open to both entry-level and experienced candidates; those with 1–3 years of relevant field service experience (home appliances or industrial equipment) are encouraged to apply.

• •Preferred majors: Mechanical Engineering, Electrical and Electronic Engineering, Architecture, Marketing, or Industrial Engineering/Industrial Management. Applicants who have completed or are expected to complete a degree in one of these fields are preferred.
• •Possesses a customer-friendly service mindset
• •Team player with positive attitude
• •Good communication skill
• •Ability to utilize MS Excel and Power point (Intermediate level)
• •Driver’s license is mandatory
• •Must be able to travel for business to locations outside the local area

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

• Global Benefits & Perks
• You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

• Learning & Development:
• Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

• Diverse & Inclusive Culture:
• We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

• Purpose-Driven Company:
• You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.