Customer Experience Technician Apprentice

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human- centered appliance brand.

Are you looking for continuous training, hands-on learning, and clear career progression?

If you answered yes, this could be the perfect opportunity for you.

As a Whiteware Apprentice, you’ll receive comprehensive training across all aspects of appliance repair and servicing. You’ll learn on the job, supported by experienced technicians, while building the skills needed for a long-term career in the service industry.

What you’ll be doing:

Undertake structured training across our full range of products, combining theory-based learning with hands-on experience

Support the workshop team while developing the skills to carry out basic appliance repairs

Learn the fundamentals of appliance servicing and diagnostics

Complete service-related paperwork, forms, and documentation accurately

Build and maintain strong product knowledge through training sessions, service manuals, and other learning resources

Follow all health and safety requirements and take responsibility for your own safety at work

What we’re looking for:

Customer service experience or a strong customer-focused attitude

Good time management and organisational skills

A genuine commitment to learning and developing new skills

Clear and effective communication skills

Strong problem-solving ability and a practical mindset

What’s next?

If you’re passionate about delivering a premium customer experience and want to join a growing global company that invests in your development, we’d love to hear from you.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.