Customer Growth Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Growth Specialist based in South Africa.

• The Customer Growth Specialist will own retention and expansion for an assigned segment of smaller video businesses.
• You will be accountable for the revenue that stays within your customer cohort and the opportunities to grow it.
• Rather than managing a traditional 1:1 customer portfolio, you will design coaching programs that can support customers at scale.
• You will use customer data to identify businesses at risk, understand growth barriers, and determine which interventions can make a measurable difference.
• Your coaching will cover practical growth decisions including pricing, packaging, positioning, offers, email strategy, funnels, and retention.
• As the first person in this role, you will build the playbooks, programs, and operating model that can eventually scale across the segment.
• The role combines customer coaching, data analysis, facilitation, experimentation, and commercial ownership in a remote global environment.