Customer Loyalty Representative, Bilingual

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Loyalty Representative, Bilingual based in Canada.

• This fully remote role is focused on helping existing customers find the right solutions and reasons to continue their service.
• You will engage with subscribers, caregivers, and healthcare professionals, using empathy, active listening, and problem-solving to understand their needs.
• The role combines customer service, retention, negotiation, and consultative selling in a purpose-driven environment.
• You will educate customers on available services, identify opportunities to upsell or cross-sell, and resolve concerns while maintaining a positive experience.
• Success is measured through retention performance, customer satisfaction, accuracy, and the ability to consistently meet or exceed targets.
• You will work as part of a collaborative team while managing conversations and follow-ups independently.
• This is an opportunity to make a meaningful difference by helping people maintain access to services that support independence, safety, and peace of mind.