Customer Operations Specialist (Order Fulfillment) – German Speaker

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Us

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our colleagues support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration and expertise to help our customers solve some of the world's most important challenges.

Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment.

About the Role

We're looking for an experienced Customer Operations Specialist to join our German -speaking Order Fulfillment team in Budapest. You'll play a key role in ensuring customer orders move efficiently through the entire order lifecycle. You'll take ownership of more complex operational activities, proactively identify and resolve issues before they impact the customer, and collaborate with multiple business functions to ensure products are delivered accurately and on time.

You'll also act as a trusted operational partner to the Team Lead, helping to support daily operations, sharing your expertise with colleagues, assisting with onboarding and knowledge sharing, and helping the team maintain high levels of quality and service.

This role is ideal for experienced order management or customer operations professionals who enjoy solving complex problems, working cross-functionally and taking ownership in a fast-paced international environment.

Why Join Our Budapest Team?

You'll be joining a collaborative international team that plays a critical role in supporting our customers throughout the order fulfillment process. As a Customer Operations Specialist, you'll work on complex operational activities that provide broad exposure across Customer Care, Sales, Finance, Logistics, Manufacturing and Supply Chain while building expertise in customer operations and order management.

Thermo Fisher Scientific offers excellent opportunities for professional growth, continuous learning and internal mobility within a truly global organization where innovation and collaboration are encouraged.

What You'll Do

Manage customer orders throughout the entire order lifecycle, ensuring accurate and timely execution

Review operational reports to identify orders requiring intervention and proactively drive resolution

Investigate complex order issues and coordinate with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care to ensure timely resolution

Monitor open orders and proactively communicate updates to customers and internal stakeholders

Support quotations, customer master data maintenance and other customer operations activities

Maintain high levels of data accuracy across SAP and other business systems

Resolve email and phone customer enquiries and operational escalations while delivering an outstanding customer experience

Build strong working relationships with customers and cross-functional business partners

Identify opportunities for process improvements that enhance operational efficiency and customer satisfaction

Contribute to operational excellence by sharing knowledge, best practices and supporting team initiatives

Support the Team Lead with day-to-day operational coordination, helping to ensure workload is managed effectively and service levels are maintained

Share knowledge and best practices, supporting onboarding, training and the development of less experienced colleagues

What We're Looking For

Fluent German and English language skills , both written and spoken

Approximately 4 years of experience within Customer Operations, Order Management, Order Fulfillment, Customer Service Administration, Sales Support or a Shared Services environment

Experience managing complex customer orders and supporting end-to-end order fulfillment processes

Strong SAP knowledge; experience with CRM platforms such as Salesforce is an advantage

Excellent communication and stakeholder management skills

Strong analytical and problem-solving abilities with a proactive approach to issue resolution

Excellent organizational and prioritization skills, with the ability to manage multiple activities simultaneously

High attention to detail and commitment to operational accuracy

Customer-focused mindset with a strong sense of ownership and accountability

Bachelor's degree is preferred; however, candidates with relevant professional experience will also be considered

Nice to Have

Salesforce or other CRM experience

Experience reviewing operational reports, dashboards or KPIs

Exposure to Supply Chain, Logistics or Manufacturing operations

Experience participating in process improvement initiatives

Knowledge of Lean, Continuous Improvement or Operational Excellence methodologies

Fluency in other European languages (i.e. French, Italian, Spanish, Finnish etc)

What Makes Someone Successful?

Successful Customer Operations Specialists on this team typically demonstrate:

Strong ownership mentality and accountability

Curiosity and an investigative approach to problem-solving

Excellent analytical and decision-making skills

Confidence managing complex operational issues and customer escalations

Strong collaboration across multiple business functions

A customer-focused and service-oriented mindset

High attention to detail and commitment to operational quality

Adaptability, resilience and the ability to thrive in a fast-paced environment

A proactive approach to continuous improvement

What We Offer

Competitive compensation package including annual performance bonus

Hybrid working model with 2 days of home office per week

Comprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contribution

Flexible Cafeteria package including SZÉP Card contribution and additional benefit options

Complimentary language courses

Extensive learning and development opportunities

Career progression opportunities within a global organization

Modern office environment on Váci út with employee parking, complimentary coffee, tea and refreshments, relaxation areas, and excellent public transport connections

A collaborative, inclusive and supportive workplace culture

Ready to Make an Impact?

If you're looking for an opportunity to take ownership of complex customer operations while collaborating with international teams and driving operational excellence, we'd love to hear from you.