Tamara
Customer & Partner Care - Trainer
Cairo, Egypt
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hirly's read of this role
- Seniority
- Mid level
- Country
- EG
- Work mode
- On-site / unstated
- First seen by hirly
- 21 Sept 2026
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the posting
About us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
About the role
As a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This is an hybrid role based in our offices Cairo, Egypt.
Your Responsibilities
Deliver engaging training content and onboarding programs for new joiners in the contact center
Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension
Coordinate training schedules, logistics, and communications with relevant stakeholders
Track training effectiveness and engagement using feedback, assessments, and performance metrics
Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates
Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency
Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning
Your Expertise
1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment
Experience supporting onboarding, coaching, or soft skills training is highly valued
Training of Trainers (TOT) certification is a strong plus
Skills
Strong communication and presentation skills (in English, Arabic is a plus)
Ability to simplify complex topics into clear, engaging learning experiences
Adapting to different learning styles; both in virtual & in-person training
Organized and detail-oriented with strong time management
Familiarity with digital learning tools or LMS platforms is preferred
Attributes
Passion for education, learning, and empowering others
Proactive, curious, and eager to take initiative
Team player with a collaborative mindset
Enjoys working in a fast-paced, dynamic environment
Committed to delivering high-quality work with consistency
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