Customer Relations Associate

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

The Customer Relations Associate is responsible for driving customer engagement, business adoption and long-term value creation for Payoneer’s customers.

This role combines customer success, account management, and sales execution, working closely with internal teams to deliver business growth while ensuring excellent customer experience.

Shanghai | Onsite | Full time

What you will do

Revenue Growth & Account Development

Proactively manage and grow assigned accounts to achieve revenue targets

Identify upsell opportunities (e.g., HV product adoption, volume growth)

Client Engagement & Relationship Management

Maintain regular and structured engagement with covered MAs based on defined contact frequency

Build strong relationships to enhance client retention and satisfaction

Campaign Execution & Conversion

Drive participation in marketing and product campaigns

Follow up on leads and track conversion performance to meet campaign targets

Customer Experience Management

Monitor customer sentiment and ensure high CSAT performance

Coordinate with internal teams to resolve operational issues

Cross-functional Collaboration

Work closely with Marketing, and Operations teams to support client needs and initiatives

Provide feedback from clients to improve products and processes

Who you are:

Customer centric with problem solving mindset

Self-motivated to reach resolution, proactive and willing to take ownership

Great communication skills

Attention to details

Qualification requirement:

Bachelor’s degree or above and English CET-4

2+ years experience in sales, customer success, or account management

Strong understanding of sales planning, customer engagement, and pipeline management

Excellent communication, negotiation, and presentation skills

Strong analytical skills with sensitivity to market trends and customer needs

Good command of English and proficiency in Microsoft Office tools

Experience in cross-border e-commerce, fintech, or payments industry is a plus

#SL-L3

The Payoneer Ways of Working

• Act as our customer’s partner on the inside
• Learning what they need and creating what will help them go further.

• Do it. Own it.
• Being fearlessly accountable in everything we do.

• Continuously improve
• Always striving for a higher standard than our last.

• Build each other up
• Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.