Customer Relationship Executive

Designation - Customer Relations Executive – Farm Experience

Company Profile

Mittal Group is a well-established business group headquartered in Pune, with a diversified presence across real estate, dairy, and farm operations. Mr. Milk, a part of Mittal Group, is committed to delivering fresh, high-quality dairy products while creating meaningful customer experiences through transparency, education, and farm engagement.

Job Location

Mr. Milk Dairy Farm, Talegaon, Pune

Job Summary

We are looking for a warm, enthusiastic, and customer-focused Customer Relations Executive to manage and enhance the visitor experience at our dairy farm. The ideal candidate will be responsible for planning farm visits, hosting customers, coordinating events, and creating memorable experiences that strengthen customer trust in the Mr. Milk brand.

Key Responsibilities

• •Plan, schedule, and conduct customer, school, corporate, and influencer farm visits.
• •Welcome visitors and provide engaging tours covering dairy farming, milking processes, animal welfare, hygiene, and sustainability practices.
• •Build strong customer relationships, address queries, and collect visitor feedback.
• •Coordinate farm events, educational programs, and seasonal activities.
• •Ensure excellent hospitality by managing visitor arrangements, refreshments, and product sampling.
• •Coordinate with Farm Operations, Marketing, Sales, Customer Support, Security, and Housekeeping teams for smooth execution of visits.
• •Capture photos, videos, testimonials, and support marketing content creation.
• •Maintain visitor schedules, reports, feedback records, and promotional material inventory.
• •Promote customer referrals and ensure a memorable farm experience for every visitor.

Qualifications & Experience

• •Graduate in Agriculture, Dairy Technology, Veterinary Science, Hospitality, Rural Management, or any related field.
• •1–3 years of experience in Customer Relations, Hospitality, Events, Farm Tourism, or Agriculture-related roles.
• •Candidates with practical farming knowledge or a strong interest in agriculture will be preferred.
• •Candidates residing in or around Talegaon will be given preference.
• •Willingness to work on weekends and public holidays whenever farm events are scheduled.

Skills Required

• •Excellent communication, presentation, and storytelling skills.
• •Strong customer service and hospitality mindset.
• •Event planning and coordination abilities.
• •Passion for farming, sustainability, and rural development.
• •Good organizational and interpersonal skills.
• •Basic knowledge of MS Office and Google Workspace.

Salary & Benefits

• •Salary: As per company standards and candidate experience.
• •PF & ESIC benefits (as applicable).
• •Paid leaves and statutory benefits.
• •Career growth opportunities within Mittal Group.
• •Opportunity to work in a unique customer-focused farm environment.