Customer Service Coordinator

Company Description

AIM is a leading global manufacturer of solder assembly materials for the electronics industry with manufacturing, distribution, and support facilities located throughout North and South America, EMEA, and Asia. We serve the electronics industry, as well as various specialized businesses, including LED lighting, mobile devices, automotive, renewable energy and aerospace. At AIM, we are committed to developing world-class products through innovative R&D and offering unparalleled sales and technical support.

• Summary
• Reporting directly to the Business Manager Specialty, the Customer Service Admin – Specialty supports customer experience goals through exceptional customer service to existing and potential clients. They also provide a high level of direct support to the Business Manager of Specialty by executing tasks and providing accurate information in a timely and sometimes expedited manner. This position plays a vital role in building customer loyalty through quality of service, which helps to differentiate AIM from its competitors.

Responsabilites

The Admin’s responsibilities include but are not limited to:

Review Daily Shipments - Errors and Back Orders

Log in Tracking# on Daily Shipments

Email Tracking & Commercial Invoices to Customers and any other required Documents on Daily Shipments

Email Freight Charges on Manual Shipments

Daily Filing of Shipped Customer Orders and Completed Purchase Orders

Enter and send Customer Orders, Confirmations to Customers, Generate Shop Orders for Manufactured Parts

Manage Customer Blanket Orders

Generate RMA’s when required

Print C of C, C of A and any other required documents / Return Customer Orders to Manufacturing floor

Get Quotes from Suppliers

Enter and send PO to suppliers for Purchased Parts, Raw Material, Tooling and Scrap

Receive Raw Material, Parts, Tooling and Scrap when arrives

Send Invoice/Receiving Packet to Montreal for Payment

Complete Manufacturing Shop Orders for Customer Orders and Internal Melts and Outsourcing

Reserve Material on Customer Orders

Receive RMA’s / Scrap Out or Return to Stock

Manage Outsourcing of AIM’s material with Supplier

Manage Scrap returns from Customers

Manage Scrap and Dross returns to and from Montreal

Manage Specialty Department Inventory and Cost

Set Up New Specialty Item#’s for new products

Assist in packaging products on occasion.

Perform other duties as required.

Qualifications

Post-secondary education in communications or business administration (an asset)

Minimum 2-4 years in customer service, sales support, or order management within a manufacturing setting.

Professional demeanor with empathy and strong client relationship management.

Strong proficiency with ERP Software (IFS or equivalent)

Proven capability in handling complex or high-value customer inquiries and problem-solving

Ability to work independently and prioritize tasks in a fast-paced environment

Ability to work calmly under pressure

Working knowledge of Microsoft Office suite (Excel, Word, and Outlook)

Excellent oral and written communication skills

Good interpersonal skills, team-oriented

Good organization skills, able to multi-task