Customer Service Administrator (Seasonal)

The Customer Service Administrator (Seasonal) will provide support to applicants seeking financial assistance through the Baseball Assistance Team (B.A.T.) hotline and email. This role involves managing applicant inquiries, maintaining accurate client records, and coordinating with internal teams to resolve time-sensitive payment issues and applicant concerns.

Responsibilities

Answer and direct calls from the Baseball Assistance Team (B.A.T.) hotline and respond to incoming and outgoing emails associated with [email protected] (in Spanish or English)

Provide empathetic, professional support to applicants seeking financial assistance by phone and email, assisting with applications, account troubleshooting, status inquiries, password resets, and general questions throughout the application process

Manage fluctuating volumes of applicant inquiries, including periods of 100+ emails per day during crisis situations, while maintaining patience, professionalism, accuracy, and appropriate response prioritization

Maintain and update application and client records in TrackVia, including creating and editing applications, verifying applicant identity, assisting with international document verification, and documenting sensitive or escalated interactions, and tracking unresolved issues

Coordinate with internal teams to investigate and resolve applicant concerns, including escalating urgent or delayed payment issues, directing inquiries to the appropriate teams, making referrals, and following up on cases requiring additional support

Monitor application activity and proactively escalate time-sensitive or unresolved cases to supervisors, including applications where applicants have not received follow-up after several weeks

Adapt to changing organizational priorities and support additional administrative and operational assignments as needed, particularly during periods of lower applicant volume

Assist with daily financial workflows, including mailing correspondence, creating vendor profiles, logging payments and processing payment generator codes

Support the team by performing tasks related to the organization

Qualifications & Skills

Bi-lingual (Spanish, English) preferred

Bachelor’s degree and a minimum of 1-2 years of relevant work experience; or an equivalent combination of education and experience

Professional demeanor, organized and detail oriented

Strong attention to detail, organization, analytical, personable and communication skills

Extensive multi-tasking skills and experience managing deliverables with time-sensitive deadlines

Non-profit event & grant management preferred

Pay Range: $22.00 - $22.50 per hour

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

California Residents: Please see our California Recruitment Privacy Policy for more details.

Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected] . Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!