Customer Service Agent (Permanent | Full-Time | Non-Voice)

• 📍 Remote – Open to candidates in the Philippines
• ⏱️ Full-Time | Permanent
• 💼 Opportunities vary depending on client needs
• 💻 Use Your Own Device

📅 About the Role

Join our Events Support Team and help create exceptional customer experiences for concert-goers and other live event attendees. As a Customer Service Agent (Non-Voice) , you will assist customers via email with timely, accurate, and personalised support for inquiries about ticket purchases, event schedules, venue information, refunds, transfers, cancellations, and other event-related concerns.

This is a permanent, full-time position ideal for individuals who are adaptable, customer-focused, and thrive in a fast-paced environment during peak event seasons.

💬 What You’ll Do

Respond to customer inquiries via email only regarding concerts, live events, tickets, schedules, venue information, refunds, and general event-related concerns.

Personalise every customer interaction while maintaining professionalism and empathy.

Resolve customer concerns efficiently and accurately in accordance with established service guidelines.

Research customer concerns and provide clear, solution-focused responses.

Maintain detailed and accurate documentation of customer interactions.

Meet individual and team performance goals while ensuring a high-quality customer experience.

Adapt quickly to new processes, event updates, and changing customer needs during peak seasons.

🎯 What You Bring

Currently not employed and not enrolled in school, with full availability to work a 40-hour weekly schedule

Excellent written English communication skills

Strong attention to detail and ability to write personalised responses

Quick learner who can adapt to new tools and processes

Empathetic, patient, and customer-focused

Able to manage multiple inquiries while maintaining accuracy and quality

Previous customer service or email support experience is an advantage, but not required

💼Performance Metrics (KPIs)

Success in this role will be measured through:

Customer Satisfaction (CSAT): Deliver positive customer experiences through empathetic and effective support

Quality: Maintain accuracy, professionalism, and compliance with communication standards

Productivity: Meet expected email handling and response targets while maintaining service quality

🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.