Customer Service Agent (Project-Based | Part-Time)

• 📍 Remote – Open to candidates in the Philippines
• ⏱️ Part-Time | Project-Based
• 💼 Opportunities vary depending on client needs
• 💻 Use Your Own Device

📅 About the Role

We’re looking for customer-focused and empathetic individuals to join our Flower Account as Project-Based Customer Service Agents . In this role, you’ll assist customers via calls, live chat, and email with orders, deliveries, product inquiries, and other concerns, providing a personalized and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a project-based customer service role.

💬 What You’ll Do

Handle customer inquiries through phone, live chat, and email professionally and efficiently.

Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries.

Resolve customer concerns with empathy while maintaining a positive customer experience.

Personalize responses to each customer's situation rather than relying solely on scripted replies.

Accurately document customer interactions and follow account procedures.

Meet quality, productivity, and customer satisfaction expectations.

Adapt quickly to seasonal changes in workload and business needs.

🎯 What You Bring

Available to work 20–40 hours per week with a flexible schedule, including weekends and holidays if needed.

Must not be currently employed or studying, ensuring full availability for the project-based campaign.

Excellent verbal and written English communication skills.

Comfortable handling voice, chat, and email support.

Quick learner with the ability to absorb new processes and product knowledge rapidly.

Strong empathy and active listening skills.

Able to personalize customer interactions naturally and build rapport.

Customer service or BPO experience is an advantage, but not required.

Customer-first mindset

Strong problem-solving skills

Adaptability in a fast-paced seasonal environment

Attention to detail

Positive attitude and reliability

Ability to remain calm under pressure during peak seasons

🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.