Customer Service Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Manager based in the United States.

• The Customer Service Manager serves as the primary customer partner throughout the complete outage lifecycle, from initial scope development through execution and closeout.
• This role combines strong technical expertise with relationship management, commercial awareness, and operational leadership.
• You’ll translate customer needs into detailed scopes, schedules, resource plans, and cost estimates while maintaining a strong focus on safety and quality.
• The position works closely with cross-functional teams to ensure outages are planned effectively and executed against SQDC expectations.
• You’ll engage directly with customers on technical and commercial matters, building credibility and long-term relationships.
• The role offers a remote working environment with opportunities to influence field-service performance, customer retention, and project outcomes.
• Strong performers become trusted technical advisors and key contributors to successful customer and business relationships.