Customer Service Representative - Appointment Coordinator

Description

We're seeking a friendly and organized Customer Service Representative to join our team. In this role, you'll be the first point of contact for our customers, helping them schedule service appointments and ensuring a smooth experience from their initial call through to their visit.

Primary Responsibilities:

• •Answer incoming calls and respond to inquiries about our services
• •Schedule, confirm, and manage service appointments efficiently
• •Maintain accurate records in our scheduling system
• •Provide clear information about services, timing, and what customers can expect
• •Handle appointment changes and cancellations professionally
• •Follow up with customers as needed to ensure satisfaction

What We're Looking For:

• •Excellent communication skills and a genuine desire to help people
• •Strong organizational abilities and attention to detail
• •Comfortable using scheduling software and learning new systems
• •Ability to remain calm and professional during busy periods
• •Reliable and punctual with a positive attitude

The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law.

We offer YOU:

• •Opportunity for growth and advancement within our Company!
• •Leader in our industry for overall Employment Package!
• •Medical Insurance
• •Dental Insurance
• •Vision Plan
• •Health Savings Account
• •Cafeteria Plan
• •Life Insurance
• •Employer sponsored 401(k) & potential Profit Sharing
• •Paid Time Off
• •Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!