Customer Service Representative

ABOUT THE ROLE

We are looking for a Customer Service Representative to join our fully remote team and support customers across our food service operations.

In this role, you will be a key point of contact for customers, helping with questions, orders, service issues, and general inquiries. You will work closely with internal teams and location staff to resolve issues efficiently and make sure customers receive a professional and positive experience.

This is a good fit for someone who enjoys helping people, solving problems, and working independently while staying connected with a team.

WHAT YOU WILL DO

Respond to customer inquiries by phone, email, chat, and other available channels

Assist with questions related to orders, services, locations, payments, and general inquiries

Resolve customer concerns professionally and efficiently whenever possible

Investigate issues and coordinate with internal teams and location staff when needed

Escalate complex or sensitive cases with clear and accurate notes

Maintain accurate customer and service records

Follow established customer service procedures and company standards

Handle multiple customer requests while maintaining service quality

Identify recurring issues and share customer feedback with the appropriate teams

Participate in team meetings, training, and coaching sessions

Maintain a professional and customer-focused approach in every interaction

WHAT WE ARE LOOKING FOR

1+ year of experience in customer service, hospitality, retail, food service, or another customer-facing role

Strong verbal and written communication skills

Friendly, professional, and customer-focused attitude

Strong problem-solving and organizational skills

Ability to remain calm and professional when handling challenging customer situations

Comfortable using computers and learning new software and systems

Ability to work independently and manage priorities in a remote environment

Reliable internet connection and a suitable workspace for remote work

Availability to work the assigned schedule

Authorization to work in the United States

NICE TO HAVE

Previous call center or contact center experience

Experience in food service, hospitality, or quick-service restaurant operations

Experience with CRM or customer support/ticketing platforms

Experience handling order or payment-related inquiries

Bilingual English/Spanish

COMPENSATION

$19–$25 per hour , depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → Initial conversation → Interview → Offer

Candidates will receive information about the next steps during the recruitment process.

EQUAL OPPORTUNITY

Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.

Location: Remote