Customer Service Representative

Veterinary Medical Center of The Woodlands | The Woodlands, TX

About Us

Veterinary Medical Center of The Woodlands is an AAHA-accredited, Fear Free Certified veterinary hospital dedicated to providing exceptional medicine and outstanding client service. Our collaborative team of experienced veterinarians, licensed veterinary technicians, assistants, and client service professionals works together to deliver high-quality care for dogs, cats, and exotic pets.

With six exam rooms, a growing caseload, and weekend urgent care services, we are proud to serve one of the most desirable communities in the Houston area. Our hospital is known for its supportive culture, long-tenured team members, low turnover, and commitment to excellence. As we continue to grow, including plans to move into a brand-new facility in 2027, we are seeking a friendly, organized, and compassionate Customer Service Representative to join our team.

Position Overview

As a Customer Service Representative (CSR), you will be the first point of contact for our clients and patients. This role is essential in creating a welcoming, positive experience while providing exceptional customer service and administrative support in a fast-paced veterinary environment.

The ideal candidate is professional, detail-oriented, and passionate about helping people and their pets. Previous veterinary experience is preferred, but candidates with strong customer service experience and a desire to learn are encouraged to apply.

What You'll Do

Greet clients and patients with warmth, professionalism, and empathy

Answer multi-line phones and manage appointment scheduling

Check patients in and out efficiently while maintaining accurate records

Assist clients with general questions regarding services, medications, and hospital policies

Process payments and manage daily financial transactions

Coordinate communication between veterinarians, technicians, and pet owners

Manage client records within the practice management system

Support both general practice and weekend urgent care scheduling needs

Maintain a clean, organized, and welcoming reception area

Provide compassionate support to clients during difficult or emotional situations

Qualifications

Required

Excellent customer service and communication skills

Strong organizational and multitasking abilities

Professional and positive attitude

Ability to work in a fast-paced team environment

Basic computer proficiency

Availability to work a rotating schedule that may include weekdays, weekends, and holidays

Preferred

Previous experience as a Veterinary Receptionist or Customer Service Representative

Experience in a veterinary, medical, dental, or animal care setting

Knowledge of veterinary terminology

Familiarity with veterinary practice management software

Experience working with exotic pet owners is a plus

What Makes Our Hospital Special

AAHA-Accredited Hospital

Fear Free Certified Practice

Collaborative team culture with experienced veterinarians and support staff

Low turnover and strong employee retention

High-quality medicine focused on exceptional patient care

Exposure to both general practice and exotic animal medicine

Weekend urgent care opportunities in a dynamic environment

Exciting future growth with a planned move to a state-of-the-art facility

Skills for Success

Compassion and empathy for clients and patients

Strong attention to detail

Ability to remain calm under pressure

Professional verbal and written communication

Team-oriented mindset

Reliability and flexibility

Schedule

This position requires availability Sunday through Saturday, as team members participate in a rotating schedule that includes weekends.

Join Our Team

If you are passionate about client service, enjoy building relationships with pet owners, and want to be part of a supportive team dedicated to providing exceptional veterinary care, we would love to hear from you.

Apply Today!

• Veterinary Medical Center of The Woodlands
• The Woodlands, TX

• Contact: Alexis Wendt [email protected] or Apply at https://careers.lakefieldvet.com/jobs/
• Reference: #LI-AW1