Customer Service Representative

Customer Service Representative (CSR)

• Location: Buffalo, NY
• Company: T-Mark Plumbing, Heating, Cooling & Electric
• Pay: $21-$23 per hour

Be the Friendly Voice Our Customers Count On!

At T-Mark, we know great customer experiences start with great people. We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience.

If you're someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we'd love to meet you.

What You'll Do

Answer incoming customer calls and assist with scheduling service appointments

Provide outstanding customer service on every interaction

Help customers with questions, concerns, and appointment requests

Accurately enter customer information and service details into company software

Communicate effectively with dispatchers, technicians, and customers

Resolve customer concerns professionally and efficiently

Manage multiple tasks while maintaining accuracy and attention to detail

Support the team in delivering a five-star customer experience

Assist with outbound calling campaigns as needed

Help maintain appointment schedules and maximize booking opportunities

What We're Looking For

1+ years of customer service experience

Experience working for a residential HVAC, plumbing, electrical, or home services company is required

Strong understanding of how residential service businesses operate

Experience scheduling service calls and supporting technicians

Service Titan experience strongly preferred

Strong verbal and written communication skills

Ability to handle high-volume customer interactions

Strong problem-solving and conflict resolution skills

Excellent attention to detail and accuracy

Ability to multitask and stay organized in a fast-paced environment

Customer-focused mindset with a positive, professional attitude

Dependable, team-oriented, and eager to learn

Bonus Points For

Previous CSR, dispatcher, or call center experience in the home services industry

Experience with memberships and maintenance agreements

Experience with outbound calling and rehash campaigns

Experience booking appointments and converting inbound opportunities

Familiarity with HVAC, plumbing, electrical, or drain service terminology

What We Offer

$21-$23 per hour

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Career growth opportunities

Ongoing training and development

Supportive team environment

Stable, year-round company

Join the T-Mark Team

This is not an entry-level CSR role. We're looking for someone who understands the home services industry, can confidently support customers and technicians, and thrives in a fast-paced environment.

If you're the type of person who enjoys helping customers, solving problems, and keeping things running smoothly behind the scenes, apply today and join the T-Mark team!