Customer Service Representative (Mandarin Bilingual-PH) | 20704

Please whitelist the domains " lever.co " and " hire.lever.co " with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Duties and Responsibilities include but are not limited to:

• Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records.
• Prepare/review estimates, product details, pricing, and glass/order information.
• Send invoices, collect deposits, follow up with customers, coordinate approvals, and support scheduling.

Qualifications:

At least 3-years proven experience as a Customer Service Representative in a B2C or B2B capacity

Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)

Excellent phone, email, and instant messaging communication skills

Solid organizational and time management skills

Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP

Experience with word-processing software and spreadsheets (e.g., MS Office)

Knowledge of online calendars and scheduling (e.g., Google Calendar)

Proactive & confident with keen attention to details

Technical Requirements:

USB Headset with Noise Cancellation feature

Working Webcam

Computer with at least 1.8 GHz processor and at least 4GB RAM

Main Internet Service Speed: at least 25 Mbps cable connection

Backup Internet Service Speed: at least 10 Mbps

Benefits:

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Schedule: US work hours (40 hours per week)

Location: This is a remote job

Full time Salary Package per month:

Mid Level (3 years of experience): Up to $1500