Customer Service Specialist

【Job Responsibilities】

【Job Requirements】

[Job Description]

Solve customer's pre-sale and after-sale questions through different channels.

Keep records of customer interactions, provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Identify and assess customers’ needs to achieve satisfaction

Follow communication procedures, guidelines and policies

[Job Requirements]

Dutch level: Native speaker or C1+.

English Level: Fluent listening, speaking, reading and writing skills.

Strong phone contact handling skills and active listening

Proficient in the use of Office software

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Ability to speak German/French is an advantage

Minimum MBO work and thinking level

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

【Our International Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

【European Omni-channel Retail Brand “Ochama”】

Ochama is an innovative B2C omni-channel retailer that leverages state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. As a subsidiary of JD.com, ochama utilizes advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers' needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.