Customer Service Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and who thrive in a fast-moving environment.

This role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care.

We are looking for experienced professionals who combine strong operational expertise with a passion for continuous improvement and customer excellence.

• This position is based in Madrid, Spain, and follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.
• As a Customer Care Specialist, you will combine advanced customer operations expertise with a focus on operational excellence and continuous improvement. You will support complex customer situations, drive process enhancements, provide operational guidance, and contribute to projects and business initiatives while remaining actively involved in day-to-day customer care activities.

Primary Responsibilities

Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues

Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality

Partner with internal stakeholders to resolve complex customer and operational matters

Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions

Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities

Support compliance with company policies, procedures, and quality requirements

Analyze operational data and performance trends to identify opportunities for improvement

Support knowledge-sharing, onboarding, and training activities across the Customer Care team

Required Qualifications

High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment

Professional proficiency in English and Spanish both written and verbal

Experience managing complex customer situations, escalations, or cross-functional operational processes

Experience analyzing operational data and applying insights to support improvements.

Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

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Preferred Qualifications

Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries

Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce

Proficiency in additional [Languages]

Experience participating in projects, business transformation initiatives, or system implementations

Experience supporting continuous improvement or operational excellence initiatives

Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

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If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Spain: 37,600.00 EUR - 56,400.00 EUR |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).