Customer Success & Account Manager — AI Agents

About Central

Central builds AI agents that do real work for businesses. Today, our agents answer phones, book appointments, look up records, follow up with customers, transfer calls, and work inside scheduling and healthcare systems. We're expanding from the front desk into back-office workflows like intake, verification, scheduling, follow-up, and other repetitive operational work.

We're looking for someone to own customers after they sign. You own the relationship, onboarding, adoption, open items, retention, renewal, and expansion. You are the person who knows what's happening with every account — and who notices something is wrong before the customer has to chase us. You'll also configure our AI agents directly.