Customer Success Director, Captives

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Director, Captives based in United States.

• This senior client-facing role will lead the operational success of captive insurance relationships from onboarding through renewal.
• You will serve as the central point of contact for captive owners, brokers, advisors, and internal stakeholders across finance and operations.
• Your responsibilities will span reinsurance agreements, collateral, cash movements, cessions, onboarding, reporting, and day-to-day client servicing.
• Working closely with Legal, Treasury, Operations, Actuarial, and Finance, you will remove obstacles and ensure every transaction moves forward on schedule.
• You will also help establish scalable processes that allow a growing captive portfolio to operate efficiently without unnecessary manual work.
• The role combines relationship management, operational execution, financial discipline, and cross-functional leadership in a fast-growing, technology-driven insurance environment.
• It offers significant autonomy, visibility, and the opportunity to shape the operating model of a developing Captive practice.