Customer Success Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Lead based in United States.

As a Customer Success Lead, you will own the full relationship with enterprise employer partners from initial implementation through renewal and expansion. You will lead client launches, coordinate cross-functional teams, and ensure programs deliver strong business and learner outcomes. The role combines strategic account management with hands-on operational ownership across complex engagements. You will serve as a trusted day-to-day partner, using data to monitor program health, communicate results, and identify opportunities for improvement. You will work closely with Product, Admissions, Program Success, Learning, Finance, and Business Development teams. This senior individual contributor position offers broad influence across client relationships, operational excellence, and long-term account growth.