Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United Kingdom.

As a Customer Success Manager, you will be the primary point of contact and trusted advisor for German-speaking B2B customers, currently with a strong focus on Switzerland. You will build long-term partnerships while ensuring customers achieve measurable value from the products and services. The role combines strategic customer engagement, product expertise, onboarding, and cross-functional collaboration. You will become a subject-matter expert in country-specific pharmaceutical reimbursement processes and translate that expertise into customer value. You will work closely with Operations, Product, Sales, Support, and Technology teams to resolve challenges and drive improvements. This is an international, fast-growing environment where autonomy, creative problem-solving, and a proactive, get-things-done mindset are highly valued.