Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United States.

• This role is an opportunity to shape lasting relationships with enterprise customers in a fast-growing AI and SaaS environment.
• You will own a portfolio of strategic accounts and guide customers throughout the post-sale journey, from onboarding through renewal and expansion.
• Your work will directly influence adoption, retention, revenue growth, and the long-term value customers realize from the platform.
• You will partner with technical and business stakeholders, translating complex technology into practical solutions and measurable outcomes.
• The position is highly hands-on, combining customer strategy, relationship management, technical conversations, and commercial growth.
• You will collaborate closely with internal teams to resolve challenges, identify opportunities, and continuously improve the customer experience.
• This is a fully remote role for candidates based on the U.S. East Coast, with significant autonomy and room to make a visible impact.