Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United States.

As a Customer Success Manager, you will guide enterprise customers through onboarding, adoption, optimization, and long-term value realization. You will act as a trusted advisor, connecting customer objectives with measurable outcomes and effective success strategies. The role combines strategic relationship management with hands-on coordination across complex SaaS implementations and post-go-live programs. You will help customers optimize contract lifecycle management processes, navigate organizational change, and adopt AI-enabled capabilities. Working with executive, business, administrative, and technical stakeholders, you will identify risks, remove adoption barriers, and strengthen customer engagement. You will also collaborate across product, sales, professional services, technical account management, and support teams to continuously improve customer outcomes.