Customer Success Manager - Enterprise Solution

• About Appier
• Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit www.appier.com for more information.

About the role

We are seeking to hire a Customer Success Manager to join our Enterprise Solution team in Taiwan.

Ideal candidates are the ones who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our Customer Engagement Automation enterprise products into our client's environment and applications.

An ideal candidate for the role will become a trusted advisor to enable clients to apply enterprise solutions to achieve their business objectives.

What you will do

Be a consultant to help clients expand their usage and adoption of Appier Enterprise solution products

Be a trusted partner to manage relationship for all assigned clients

Be a professional advisor to enable clients achieving customer’s business objectives through Appier Enterprise solution products

Be a first line support to answer clients' questions, identify needs for customized project and further implementation where applicable

Collaborate with sales, product and tech team to be sure mutual objectives are met in support of client satisfaction

Communicate with clients throughout the contract lifecycle, escalating important issues to ensure the renewal

Identify and drive upsell opportunities independently by understanding customer needs, usage patterns, and business goals — proposing the right solutions at the right time to maximize account growth.

About you

[Essential]

3 years experience in customer success, account management, or similar client-facing roles

Experience managing enterprise-level clients, ideally in a SaaS or fast-paced tech environment

Familiarity with the eCommerce industry, especially in areas like on-site conversion optimization, social engagement, and marketing automation

Excellent communication skills to effectively convey technical information to both technical and non-technical audiences.

Strategic thinking — able to analyze customer needs, identify risks or opportunities, and proactively propose solutions

Self-motivated, team-oriented, responsible, and focused on exceeding client expectations.

Logically thinking and possessing good time management abilities.

Willingness to share knowledge, collaborate, and support the growth of the team

[Nice to have]

Background in SaaS, MarTech, or digital consulting

Knowledge in conversational commerce (e.g. chatbot), digital marketing and CRM

Knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript)

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