This role has closed. JumpCloud has taken the posting down.
hirly last saw it live on 23 September 2026. See similar open roles below, or browse all Customer Success Manager jobs.
JumpCloud
Customer Success Manager - Mexico
Mexico City, Mexico - Remote
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hirly's read of this role
- Role family
- Customer support
- Seniority
- Lead / management
- Country
- MX
- Work mode
- Remote-friendly
- First seen by hirly
- 21 Sept 2026
Derived automatically from the posting.
the posting
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
We are seeking an experienced Customer Success Manager based in Mexico to own and manage a portfolio of high-value Enterprise, Commercial and SMB accounts.
In this role, you will act as a trusted advisor and strategic partner to IT executives (CIOs, CISOs, VPs/Directors of IT), driving deep product adoption, customer retention, and long-term value realization. You will partner closely with Sales, Account Management, Support, Solutions Engineering, and Product teams to champion customer needs, mitigate churn risks, and unlock expansion opportunities.