Customer Success Specialist , Ad.Creative

【🤖 About AdCreative.ai & Appier 】

AdCreative.ai is one of the world's leading AI advertising platforms, helping everyone from solopreneurs to global brands create high-converting ad creatives powered by AI. 🧠 Recognized by G2 as one of the fastest-growing products globally, we serve users in 192+ countries. 🌍 Now part of Appier, a publicly listed AI company, we have the backing and scale to keep building the future of advertising — and we want you on the journey. 🚀

【 About the Role 】

This is a dual-mandate role — keeping customers successful and growing recurring revenue — delivered through three core activities: customer assistance, churn save, and live demos.

On the support side, you'll assist users over chat and email and lead churn-save outreach to win back at-risk customers. On the revenue side, you'll run live demos that get users set up for success and convert them into recurring paying customers. It's a role for someone who is both caring (genuinely invested in every user) and charismatic (able to hold a room and make people excited to build on AdCreative.ai), working in a fast-paced, global environment where you own your impact.

【 Responsibilities 】

Deliver friendly, fast, and helpful support via chat and email.

Troubleshoot user issues and guide them through features.

Conduct churn-save outreach and demos to retain customers and reduce cancellations.

Identify upsell opportunities and help customers realize the full value of the platform.

Track and prioritize customer feedback to improve the product.

Be the voice of the customer—collaborate with product and tech teams.

Contribute to our help center and internal documentation.

Join weekly team meetings, brainstorms, and knowledge sessions.

【🔥 This role is perfect if you 】

🧠 Are passionate about tech, startups, and AI.

❤️ Love helping people and solving problems.

🌟 Are motivated by impact—turning at-risk customers into success stories.

🚀 Want to grow in a fast-paced, international company.

【 About you 】

Fluent in English, written and spoken

Charismatic and caring — equally at home helping a user over chat and running a persuasive live demo

A proactive, organized self-starter who's comfortable owning targets

A natural communicator and problem-solver

Available for night shifts starting 10:00 PM – 7:00 AM Taipei time

【⏰ About the Shift 】

This is a shift-based role starting at 10:00 PM – 7:00 AM Taipei time. 🦉 Because we run global coverage, shift times may change over time, and reliable, active coverage across your full shift is a core expectation. ⚡

【💡 Bonus points if you have 】

🌟 Experience in customer success, sales, or other customer-facing roles

🎤 Experience running demos, onboarding, or sales conversations

💻 Familiarity with tools like Intercom, Zendesk, HubSpot, or Demio

📈 A track record in customer retention or revenue growth

🧠 Genuine interest in AI, marketing, SaaS, or design tools — we're an AI company, and people excited about where the tech is going thrive here

【🎁 What You'll Get 】

🚀 Full onboarding and training

🌎 A global, fast-growing team and a flexible, remote-friendly culture

📈 Opportunities to grow and develop your career

🧠 Firsthand experience with the world's leading AI ad platform

🎉 A supportive, collaborative, and fun team

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