Customer Success Specialist

Customer Success Specialist

About the Role

We're looking for a Customer Success Specialist to support our clients and help them get the most out of our platform. This is a great role for someone early in their Customer Success career who wants to build strong client-handling skills while working closely with senior CSMs and internal teams.

You'll help manage day-to-day client queries, track account health, and make sure nothing falls through the cracks.

What You'll Do

• •Support the Customer Success team in managing a portfolio of client accounts
• •Respond to client queries quickly and clearly, and coordinate internally to resolve them
• •Help track client usage, health, and satisfaction, and flag any early warning signs
• •Assist in preparing reports, dashboards, and materials for client reviews
• •Coordinate with internal teams (product, support, delivery) to make sure client needs are addressed on time
• •Maintain accurate and up-to-date records in the CRM/Customer Success tools
• •Support onboarding of new clients, helping them get set up and comfortable with the platform

What We're Looking For

• •Ownership mindset — takes responsibility for tasks and follows through without being chased
• •Good communicator — clear and confident, whether talking to clients or coordinating internally
• •Quick, adaptive learner — picks up new tools and processes fast
• •Ready-to-go attitude — proactive, doesn't wait around for instructions
• •Comfortable working in a fast-paced, growing environment
• •1–2 years of experience in Customer Success, Client Servicing, Support, or a similar client-facing role

Key Skills

Core Skills

• •Client communication (written and verbal)
• •Internal coordination and follow-up
• •Basic account tracking and reporting
• •Time management and organization
• •Problem-solving

Tools & Technical

• •MS Excel / Google Sheets
• •CRM tools (Salesforce, HubSpot, or similar), good to have, not mandatory
• •Comfortable learning new software tools quickly

Soft Skills

• •Accountability and ownership
• •Adaptability and eagerness to learn
• •Positive, proactive attitude
• •Attention to detail
• •Team collaboration

Good to Have

• •Prior experience in a SaaS or B2B company
• •Exposure to client-facing roles in a fast-growing startup environment

Why Join Disprz

This role is a strong launchpad into a Customer Success career. You'll learn directly from experienced CSMs, work closely with real clients, and build skills that set you up for growth into a full CSM role.