Customer Support Advocate

About the Role

• Montana Internet is looking for an entry-level
• Customer Support Advocate to join our growing team. This position is centered around technical support and troubleshooting , helping customers resolve internet and network-related issues while delivering an exceptional customer experience.

As the first point of contact for our customers, you'll troubleshoot connectivity problems, guide customers through solutions, and ensure they stay connected. If you're naturally curious, enjoy technology, and love solving problems while helping people, we'd love to meet you.

While this role includes occasional billing and account support, the primary focus is providing outstanding technical assistance.

What You'll Do

Provide frontline technical support via phone, chat, and email

Troubleshoot internet connectivity issues for fixed wireless and fiber customers

Assist with home and business networking, including Wi-Fi, routers, connected devices, and email

Walk customers through step-by-step troubleshooting in a clear, friendly, and patient manner

Create, document, and manage support tickets

Escalate advanced technical issues when necessary

Assist with basic billing questions and payment processing

Help customers understand available services and product offerings

Collaborate with our sales team and field technicians to resolve customer issues

Contribute to internal documentation and troubleshooting resources

Deliver a relationship-focused customer experience that exceeds expectations

What We're Looking For

Excellent communication skills with the ability to explain technical concepts in simple terms

Strong problem-solving skills and attention to detail

Ability to quickly learn new technologies and software

Comfortable multitasking between systems while assisting customers

Positive attitude with a collaborative, team-first mindset

Customer service experience preferred

Technical support experience is a plus

Interest in networking, IT, or telecommunications is highly valued

Why Join Montana Internet?

At Montana Internet, we're passionate about delivering the best internet experience in Montana. We believe great service starts with great people.

Our culture is built around:

Building genuine relationships with customers

Putting service before sales

Curiosity and continuous learning

Teamwork and collaboration

Supporting a healthy work-life balance

You'll receive hands-on training and gain valuable real-world experience in networking, internet technologies, and customer support while working alongside an experienced team.

Schedule

We believe in work-life balance. Full-time employees work 32 hours and are paid for 40 hours .

During training you will work 40 hours. After training is completed you move to the 4 day work week.

Occasionally, you may be asked to help on your scheduled day off to support business needs, though this is infrequent.

Benefits

100% employer-paid health insurance

Paid Time Off (PTO) and sick leave begin accruing on your first day

Paid holidays plus one floating holiday

Company-paid home internet (where service is available)

Ongoing training and career development opportunities

Work Environment

This is a full-time, in-office position based in Helena, Montana .

Equal Opportunity Employer

Montana Internet is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and make employment decisions based on qualifications, merit, and business needs.