Customer Support (Email or Chat)

Essential Functions

Provide day‑to‑day operational support for PSA ( Salesforce Application) , including management of tickets related to resource assignments, time transfers, project setup and updates, functional role changes, and user access. Ensure requests are validated, prioritized, and resolved accurately to meet service expectations and maintain compliance.

Support timecard corrections, utilization alignment, and financial data accuracy within PSA, and perform ongoing data quality checks to prevent downstream reporting or billing issues. Contribute to operational reporting, knowledge sharing, and cross‑coverage to ensure continuity, SLA adherence, and operational stability.

Qualifications

Graduate in any discipline with the ability to manage operational, system‑driven processes in a fast‑paced environment.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.