Customer Support Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Lead based in Portugal.

As Customer Support Lead, you will lead and scale a global customer support function in a fully remote, technology-driven environment. You will oversee both AI-powered and human support operations while ensuring high-quality, timely, and safe resolutions for users. The role combines people leadership, technical troubleshooting, support operations, and AI-enabled service innovation. You will establish service standards, improve workflows and knowledge systems, and use support data to drive measurable operational improvements. Working closely with Product, Engineering, Operations, and AI teams, you will turn customer insights and support issues into actionable improvements. This is an opportunity to shape a modern, scalable support organization at the intersection of customer experience, technology, and emerging digital products.