Customer Support & Payment Collection Executive

Company: Solar Industry

Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working

Location: Noida Sector 135.

Role: Customer Service Associate & Payment Collection

About the Role:

Key Responsibilities:

Payment Collection: Payment reminder is one cruitial aspect of the work.

Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.

Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.

Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.

Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.

Process Improvement: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.

Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field.

1-3 years of experience in CRM, customer service, or a related role,

Proficiency in MS Office Suite (Excel, Word, PowerPoint).

Strong communication and interpersonal skills with a customer-oriented attitude is must.

Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.

Ability to multitask and manage time efficiently in a fast-paced environment.