Customer Support Specialist - CAD

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist - CAD based in Canada.

• The Customer Support Specialist will own a high-volume support window serving users across billing, subscriptions, product questions, bugs, and feature requests.
• You will combine strong customer service skills with independent judgment to resolve complex billing and refund cases.
• The role involves partnering closely with Product, Engineering, Finance, Growth, and Customer Success to investigate issues and improve the overall user experience.
• You will also help build scalable support processes, including self-service resources, automation, billing policies, and standard operating procedures.
• By analyzing support data and recurring issues, you will identify opportunities to reduce ticket volume and improve operational efficiency.
• Working fully remotely on Eastern Time hours, you will collaborate with an international support team providing continuous global coverage.
• This is an opportunity to contribute to an innovative AI and 3D technology environment while having a direct impact on users and support operations.