Jobgether
Customer Support Specialist II
US
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hirly's read of this role
- Role family
- Customer support
- Seniority
- Mid level
- Work mode
- Remote-friendly
- First seen by hirly
- 21 Sept 2026
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the posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist II based in the United States.
- This role supports healthcare providers, patients, sales teams, and internal stakeholders within a high-volume customer care environment.
- You will deliver responsive and professional support through phone, voicemail, and email while resolving a wide range of customer needs.
- The position combines customer service, problem-solving, issue investigation, and cross-functional collaboration.
- You will help address service concerns, escalate priority issues, and contribute to initiatives that improve the overall customer experience.
- Success in this role requires accuracy, professionalism, strong communication, and the ability to adapt to changing priorities.
- The position offers a fully remote environment with a consistent Monday-to-Friday schedule from 11:30 AM to 8:00 PM.
- It is an opportunity to build customer-care expertise within a global healthcare organization while contributing to meaningful work that supports patients and healthcare professionals.
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