CX Operations Manager, Tooling

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager, Tooling based in Portugal.

• As CX Operations Manager, you will own and improve the platforms that power customer support and success operations.
• You’ll work hands-on with tools such as Zendesk, Vitally, and the integrations connecting them across the broader technology stack.
• The role combines platform administration, workflow optimization, automation, and AI-enabled tooling.
• You’ll take ownership from initial scoping through implementation, testing, rollout, documentation, and ongoing platform reliability.
• Working closely with customer-facing, operations, product, engineering, and data teams, you’ll turn operational challenges into scalable solutions.
• Your work will help reduce manual effort, improve workflows, and give teams reliable tools they can depend on every day.
• This is a fully remote, asynchronous role offering significant autonomy within a globally distributed environment.