D365 F&O Developer/Tech Analyst (SCM)

Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet the evolving needs of our clients. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation.

About the role

We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Developer/Technical Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices.

The ideal candidate will have 5+ years of relevant D365 F&O development experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering extension-based customisations, integrations, and supportable solutions in production environments. A relevant Microsoft D365 Developer certification is mandatory.

Key Responsibilities:

Level 3 Support (Production Support & Escalations)

Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests.

Investigate and resolve complex production issues, including:

Batch job failures and performance bottlenecks

Data integrity, posting issues, and intermittent defects

Integration failures and API/service errors

Environment-specific issues across Dev/Test/UAT/Prod

Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques.

Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact.

Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects.

Development & Engineering (X++, Extensions, Best Practice)

Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering).

Develop and support:

X++ customisations and extensions

SSRS reports, Data Entities, and OData/Custom services

Batch framework enhancements and asynchronous processing

Conduct code reviews to ensure:

Performance, security, maintainability, and supportability

Compliance with coding standards and deployment guardrails

Optimise solution performance through:

Query tuning, indexing recommendations, caching considerations

Efficient batch scheduling and workload separation

Integrations, Data & Platform Support

Support and enhance integrations including:

OData, REST services, DMF (Data Management Framework)

Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable

Power Platform integration touchpoints (as relevant)

Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing).

Support data activities such as:

Data corrections, reconciliation routines, and entity-based imports/exports

Ensuring auditability and controlled execution of data fixes

Release, Environment & DevOps Management

Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod).

Work with Azure DevOps to manage:

Work items, branching, pull requests, and build/release pipelines

Maintain and improve CI/CD practices including:

Automated build validation, code quality checks, release approvals

Support LCS activities (as applicable):

Environment health checks, deployable packages, updates/hotfixing

Security & Licensing

Manage user access rights

Security role troubleshooting and duty/privilege analysis

Support user licencing (assign/remove licences & support licence renewal process)

Service Management, Documentation & Continuous Improvement

Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment.

Produce clear technical documentation:

RCA reports, technical notes, deployment runbooks, knowledge base articles

Identify recurring issues and implement problem prevention and automation.

Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer

Qualifications:

5+ years hands-on development experience with D365 Finance & Operations

Proven experience working in production support / managed services or a similar BAU environment.

Strong track record of delivering supportable customisations and fixes in live systems.

Technical Skills (Must Have)

Strong D365 F&O development skills in:

X++, extensions, event handlers, Chain of Command

Debugging techniques and log/trace analysis

Experience with:

SSRS, Data Entities, DMF

Integrations (OData/services; ideally Azure integration patterns)

Familiarity with:

LCS, deployable packages, servicing and updates

Azure DevOps (repos, PRs, pipelines, releases)

Advantages

Telecommunications and Satellite Communications Industry

Regulatory or compliance-driven industries

Experience supporting:

Multi-legal entity and multi-country deployments

High-volume transactional environments

Exposure to:

Performance testing, monitoring, and tuning practices

Security role troubleshooting and duty/privilege analysis

Our Benefits

Remote or Hybrid Work Options

Private Health Insurance, including dental care

Additional Holidays after your 1st and 5th year

Sponsored Training & Certifications

Employee Referral Bonuses

Multisport Card – fully covered

Fun Office Space with relaxation zones and free parking