Debt Recovery Assistant- US hours

Debt Recovery Assistant- US hours

Location: Norwich

Job Type: Full-time, Permanent

Salary: £26,436 + Uncapped Commission

Hours: 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday)

About the company:

Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.

As a leading embedded finance, payments, and POS provider, we are proud to empower our existing and new customers with our award-winning solutions, helping them to successfully scale their businesses and increase their operational efficiencies.

The Role

Reporting into the Head of Customer Success, you will be working alongside similar minded individuals whose focus is to deliver a best in company back-end finance delivery function. Understanding of the debt recovery process or experience within a credit control environment would be advantageous.

This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base . These hours ensure we're available when our customers need us most.

Key duties & responsibilities

Daily Management of debt with the following metrics

Debtor Contact Rate

Promise to Pay Fulfilment Rate

Average Collection Period

Recovery Rate

Debt Write-off Rate

Dispute Resolution Rate

Customer Retention Rate Post-Collection

Compliance Adherence Rate

Data Integrity

Daily chasing of debt collection cases, including investigating, attempting phone calls and sending letters/emails.

Data cleansing in Salesforce

Updating Churn report

Completing vulnerability reviews and agreeing payment plans as needed

Supporting with Insolvency Forms

Submitting investigations to the nominated body for recovery of debt

Allocation of payments in accounting software and Salesforce

Experience

Previous experience in debt recovery or credit control

Previous experience of Salesforce (desirable)

Previous experience dealing with multi-currencies (desirable)

Proficient in Excel (confident with VLOOKUPS desirable)

Excellent communication skills

Ability to manage own workload

Strong attention to detail

Benefits:

Casual dress

Company events

Company pension

Cycle to work scheme

On-site parking

Experience:

Debt Recovery: 1 year (required)

Credit Control: 1 year (required)

Work Location: In person