Deliverability Specialist (Messaging Channels: Email & SMS)

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

About This Role:

At TrueML, digital communication isn't just a back-office utility—it is our core strategic moat and a vital revenue differentiator. As Email and SMS operations continue to scale, our senior channel specialists are absorbing a high volume of day-to-day operational and client-facing work, limiting their capacity to focus on higher-impact strategic initiatives. As the " Channel Operations Specialist " on the team, you will support both the Email and SMS channels, supporting operational workload—from client communication to daily performance monitoring—so that senior specialists can focus on deliverability strategy, risk management, and system evolution.